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Legal warning

In accordance with the provisions of General Data Protection Regulation 2016/679 (hereinafter ‘GDPR’), Administración y Alojamientos Hoteleros S.L. hereby state their policy regarding the processing and protection of personal data, which will be applicable to people who voluntarily contact Administración y Alojamientos Hoteleros S.L. via email, fill in data collection forms, enter into a contractual relationship with Administración y Alojamientos Hoteleros S.L. or use any other service on the website which involves the disclosure of data to Administración y Alojamientos Hoteleros S.L. or avail of the services of Administración y Alojamientos Hoteleros S.L., which will imply express agreement with this policy.

Likewise, these terms and conditions will be subsidiarily applicable to those set out for the same matter with a special nature, which are duly notified through registration forms, agreements and/or terms and conditions of particular services, among others. These policies are therefore supplementary to the foregoing in everything not specifically covered by them provided they are not contradictory to them.

Sending an email to Administración y Alojamientos Hoteleros S.L. or sharing any other personal data using any means with Administración y Alojamientos Hoteleros S.L. entails or implies the granting of freely given, unequivocal, specific, informed and explicit consent for the processing of personal data by Administración y Alojamientos Hoteleros S.L., which will do so for the purpose of responding to the messages received.

Administración y Alojamientos Hoteleros S.L. hereby inform you that the processing of personal data takes place, with the details as follows:

Who is the Controller for your data?

• Identity: Administración y Alojamientos Hoteleros S.L.

• Tax ID No. (NIF): B99182644

• Postal address: Paseo Independencia, nº 23 1º izq. - 50001 - Zaragoza

• Telephone: 876662990

• Email: secretariadedireccion@aa-hoteles.com

Why do we process your data? Administración y Alojamientos Hoteleros S.L. process your data for the purpose of running and managing the hotels.

The processing consists in managing bookings through different methods: telephone, email, instant messaging, website,...

Sending booking confirmations

Issuing proforma invoices, invoices and all other obligations necessary to comply with tax regulations.

Using contact methods (telephone, electronic and postal) provided by the customer for the notification of matters related to the service provided and the administrative management thereof.

No automated decision-making based on profiling is made.

How long will we keep your personal data? For five years from the last confirmation of interest.

What is the lawful basis for the processing of your data? The lawful basis for the processing of your data is based on the consent you’ve granted to us for the specified purpose.

To which recipients will your data be disclosed? Your data will not be disclosed to third parties, unless required by law.

To which processors will your data be disclosed?

• Processor for the IT maintenance service. Located in Zaragoza.

• Processor for the SIGH-ULYSES software maintenance service. Located in Barcelona.

• Processor for the maintenance service for the website www.aa-hoteles.com and the hotel booking engine. Located in Girona.

• Processor for the baVel eBilling software maintenance service. Located in Barcelona.

• Processor for the legal advisory service. Located in Zaragoza.

Will there be international transfers of your data? International data transfers are the transfer of data to processors, joint controllers or recipients in third countries or international organisations outside the European Union. Your personal data will be transferred to the following organisations outside the European Union:

• WhatsApp Inc. (United States), for the service: WhatsApp - Instant messaging service used as a communication channel to manage bookings with customers.

What are your rights when you provide us with your data? Anyone has the right to obtain confirmation as to whether or not we’re processing personal data concerning them.

Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only keep them for the exercise or defence of claims.

In certain circumstances and for reasons related to their specific situation, data subjects may object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.


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