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AA Hoteles’ frequently asked questions

Hotel Zaragoza Royal

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have parking available?

The hotel has its own parking garage that’s directly connected to the hotel. It has a limited number of parking spaces. Price: €13/day.

Where is the Hotel Zaragoza Royal found?

This hotel in the city centre of Zaragoza is a one-minute walk away from the nearest tram stop (Gran Vía) and 2 km from both the Plaza del Pilar and the Aljafería Palace, which dates from the 11th century.

How can I get to the hotel from Zaragoza Airport?

The hotel is 13 km away from the airport. You can get to the hotel using public transportation. The stop is a five-minute walk away at Paseo María Agustín, 7.

Are there smoking rooms?

All rooms are non-smoking.

Is there a left luggage service available?

Yes, the hotel has a left luggage facility where you can leave your luggage.

What are the check-in and check-out times?

You can check in from 14.00 onwards and check-out is until 12.00 noon. If you have any other needs, please check with the Front Desk.

Does the hotel have accessible rooms?

Yes, the hotel is accessible for people with disabilities and has accessible rooms for people with restricted mobility.

What are the cafeteria’s opening hours?

The hotel has a cafeteria that’s open from 07.00 to 15.00 and 19.00 to 23.00 Monday to Saturday. On Sunday, it’s open from 07.00 to 15.00.

Hotel Las Casas de los Mercaderes

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have parking available?

Yes. However, it can’t be booked in advance. Don’t worry, you won’t have any problems finding parking though. If the hotel parking is full, you can leave your car in a public parking garage near the hotel.

If you’re going to need parking, call us on the day of your arrival and we’ll provide you with more information.

What time is the Front Desk open?

Front Desk staff will be available to attend to you 24 hours a day, 7 days a week.

From what time onwards can I check in to the hotel?

If there’s a room available, as soon as you arrive to the hotel. Otherwise, from 12.00 noon onwards.

What time is check-out?

You should check out of the hotel before 12.00 noon. If you have any other needs, please check with the Front Desk.

Is it possible to leave luggage at the hotel after check-out?

Yes, the hotel has a left luggage facility where you can leave your luggage for free.

Are there smoking rooms?

All rooms are non-smoking.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Hotel Serrano

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Is there a Metro stop near the hotel?

Yes, the nearest stop is Rubén Darío and it’s just a five-minute walk away.

What are the hotel check-in and check-out times?

You can check in to the Hotel Serrano from 14.00 onwards while check-out is until 12.00 noon.

Is there parking available at the hotel?

The hotel has reserved parking spaces at a public parking facility nearby, which is just a five-minute walk away (for a fee).

Is it possible to leave luggage at the hotel after check-out?

Yes, the hotel has a left luggage facility where you can leave your luggage.

Are there smoking rooms?

All rooms are non-smoking.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Hotel Los Bracos

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have parking available?

The hotel has two parking facilities: one in the hotel itself and another on the street adjacent to the hotel.

Is it possible to drive right up to the hotel’s front door?

The hotel is located on a pedestrian access with restricted access. If you notify the Front Desk of your licence plate, you’ll be able to enter the street and get to the hotel.

From what time onwards can I check in to the hotel?

You can check in from 14.00 onwards. If you’re arriving earlier, please check with the Front Desk.

What time is check-out?

You should check out of the hotel before 12.00 noon. If you have any other needs, please check with the Front Desk.

Does the hotel have a bicycle storage facility?

The hotel has a locked facility where you can store your bicycles free of charge.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Hotel Ciudad de Lleida

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

How far is the city centre from the hotel?

The hotel is found in a quiet area in the city centre. It’s only 5-10 minutes on foot to the city’s commercial and cultural hub and the University campus.

How far is it to the airport?

Lleida-Alguaire Airport is 17 km away and Barcelona Airport is 160 km away.

How far is it to the train and bus stations?

The bus station is 5-10 minutes away on foot and the Lleida-Pirineos train station is a five-minute drive away.

What are the check-in and check-out times?

Check-in is from 15.00 onwards and the latest check-out time is 12.00 noon.

Does the hotel have a parking facility?

The hotel has a private parking facility right in the same building. There’s a fee to use it and it’s not possible to book it in advance.

Is there a gym and Turkish bath?

The hotel has a fitness centre and Turkish bath that guests can use free of charge.

What time is the Front Desk open?

Front Desk staff will be available to attend to you 24 hours a day, 7 days a week.

Is the hotel smoke free?

Yes. Smoking is not allowed in the rooms and common areas.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Do you have cots for babies?

Yes. They’re free of charge but you must give us at least 24 hours’ notice.

Can I ask for an extra bed?

Yes. You should contact the hotel directly to request it at least 24 hours in advance and we’ll tell you how much it’ll cost.

Are there any function rooms for events or meetings?

Yes, we have four function rooms for meetings, events, cocktail parties, etc.

Does the hotel have a left luggage facility?

Yes, luggage storage is available at the Front Desk at no additional cost.

Hotel Bassibe

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have parking available?

The hotel has a free parking area and a covered parking area inside the hotel for a fee.

What are the check-in and check-out times?

You can check in from 14.00 onwards and check-out is until 12.00 noon. If you have any other needs, please check with the Front Desk.

How far is it to the ski slopes?

The hotel is 100 m from the Esquirós chairlift (1,700 m of elevation).

Hotel Beret

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have a parking facility?

The hotel has a private parking facility right in the same building. There’s a fee to use it and it’s not possible to book it in advance.

What are the check-in and check-out times?

You can check in from 14.00 onwards and check-out is until 12.00 noon. If you have any other needs, please check with the Front Desk.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Does the hotel have a bicycle storage facility?

The hotel has a locked facility where you can store your bicycles free of charge.

Hotel Viladomat

Does the hotel have free Wi-Fi?

Yes, throughout the entire hotel.

Does the hotel have a parking facility?

The hotel has a private parking facility right in the same building. There’s a fee to use it and it’s not possible to book it in advance.

Is there a gym and Turkish bath?

The hotel has not a fitness centre and Turkish bath that guests can use free of charge.

What time is the Front Desk open?

Front Desk staff will be available to attend to you 24 hours a day, 7 days a week.

Is the hotel smoke free?

Yes. Smoking is not allowed in the rooms and common areas.

Can I stay at the hotel with my pet?

The hotel does not allow pets.

Do you have cots for babies?

Yes. They’re free of charge but you must give us at least 24 hours’ notice.

Can I ask for an extra bed?

Yes. You should contact the hotel directly to request it at least 24 hours in advance and we’ll tell you how much it’ll cost.

Are there any function rooms for events or meetings?

Yes, we have 2 function rooms for meetings, events, cocktail parties, etc.

Does the hotel have a left luggage facility?

Yes, luggage storage is available at the Front Desk at no additional cost.

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AA Hotels Summer Offer
AA Hotels Summer Offer

This summer get up to 20% off at any of our hotels.

Use the promotional code PROMAA to get an additional 5% discount.

*Valid for bookings made between 1 July and 31 August for stays from 1 July to 11 September.